Honest Answers and Practical Tips

No, the system configuration is intuitive, and most settings can be easily adjusted via the user interface. We also offer extensive documentation in our Knowledge Base. If you need additional support, you can schedule a meeting with our expert.

Start by watching the short video Basic Event Setup. The CONREGO admin panel will guide you through the basic setup and system customization. If you need further guidance, use the Guide (lightbulb icon) or visit our Knowledge Base. Your next steps depend on you, but remember, our team is here to help.

By default, the event page is available on a subdomain, such as event.conrego.app. If you want your page to be accessible under your own domain, e.g., www.medical-conference.com, you can order a domain redirection service to our servers. Place an order through the admin panel and send us an email with your chosen subdomain to support@conrego.com. It must be a subdomain, meaning an address with a prefix like "www." or "event.". We will provide you with two CNAME records, which need to be added to your domain’s DNS settings.

We are continuously developing the seventh version of CONREGO. All updates are automatically applied to all subscriptions, meaning you don’t need to do anything to use them. Updates include fixes, new features, and security patches.

We welcome suggestions from our customers. If your proposal benefits a broad user base, we will consider adding it to our list of planned improvements. Submit your idea, and we will evaluate its implementation. We strive to make CONREGO versatile while keeping it consistent and intuitive.

A subscription is an independent instance of the CONREGO system, available under a separate subdomain (default *.conrego.app or your own), featuring a separate database and its own file storage (e.g., for graphics). A subscription grants access to all CONREGO application features for the purchased period (3, 6, or 12 months).

Log in to the admin panel with the subscription owner's credentials and navigate to the PAYMENTS & INVOICES menu. Fill in the BILLING DETAILS form, select the service, subscription period, and preferred payment method. The system will generate a pro forma invoice, and once the payment is received, a final invoice will be issued, and your subscription will be automatically renewed.

The trial account provides full functionality, allowing you to fully prepare the system for use. We grant access to all features so you can make an informed decision about choosing CONREGO. We respect your time spent testing the system and do not limit its capabilities in the trial phase. However, using a trial account for real events is not allowed under the CONREGO service terms.

Yes, you can do so in the MY ACCOUNT> SUBSCRIPTION menu.

Yes, in the MY ACCOUNT> SUBSCRIPTION menu, we offer the option to clone a subscription. This feature helps you duplicate a well-configured system for similar events.

Yes, our registration system fully complies with GDPR requirements, ensuring adherence to Regulation (EU) 2016/679. Download the Event Manager’s Guide to GDPR Compliance to learn more.

To ensure the security of attendee data, including sensitive information, the CONREGO platform meets the highest data protection standards in compliance with GDPR requirements. All data is accessible only to users with the appropriate permissions. Access to the admin panel is secured through an SSL/TLS encrypted connection. Additionally, the CONREGO system undergoes regular security testing and updates to ensure compliance with the latest data protection standards.

Yes, you can manage multiple events within a single subscription if the registration process is consistent across all events. You can find a detailed answer to this question in our blog article: Managing Multiple Events with a Single CONREGO Subscription

If your events differ in terms of websites, registration forms, offers, or communication, the most convenient solution is to create a separate subscription for each event.

Yes, you can create conditional forms using the Ticket Types feature. Fields, sections, and even registration steps can be shown or hidden depending on the selected type. If you need advanced conditions based on field values, you can use custom JavaScript scripts. ChatGPT or Claude.ai can help you with this, or preferably, a developer.

Yes, our registration system offers a comprehensive set of features that enable group registration and the application of discount policies based on the number of participants registered in a group.