How CONREGO Support Works? More Than Technical Assistance
Discover why CONREGO technical support earns top client ratings and industry awards, becoming a key element in the success of your events.
Organizing an event is a complex process where even the smallest technical glitch can trigger a cascade of complications. That’s why it’s crucial to ensure that the registration system you use offers not only advanced features but also reliable support that can help in any situation. At CONREGO, we understand this need, which is why we have built a technical support team that is more than just a helpdesk – it's a partner in your event’s success.
Why is technical support crucial for event organizers?
Imagine this: two days before a 500-person conference, your registration form suddenly stops working. Or during the event, you discover the system isn’t generating badges correctly. What then?
It is precisely in such moments that the quality of technical support determines whether your event ends in success or failure. CONREGO’s technical support was designed with exactly these scenarios in mind – when every minute counts, and swift, effective help is worth its weight in gold.
How does CONREGO support really work?
At CONREGO, technical support is not just a team of people waiting for your ticket. It's a comprehensive, proactive support system operating on several levels:
1. Dedicated event supervisor
For implementations handled by our team, every CONREGO client receives a dedicated event supervisor who knows the project inside and out. This is not an anonymous consultant who needs to reacquaint themselves with your case every time. It’s someone who understands your needs, knows the event context, and can respond quickly to any challenges.
2. Multichannel support tailored to your preferences
Different organizers prefer different communication channels. That’s why CONREGO offers:
- Phone support for urgent matters
- Online ticket system for complex issues
- Email for less pressing questions
- Live chat for quick inquiries and consultations
3. Proactive monitoring and issue prevention
What sets CONREGO apart from the competition? We don’t wait for you to report a problem. Our team actively monitors your event’s system performance, identifying potential issues before they arise. This way, we often resolve problems before you even notice them.
What do clients say about CONREGO support?
Rather than praise ourselves, we prefer to let our clients speak:
"I really appreciated the support I received from CONREGO. I could call with a small problem or a crazy question and always got help and support – I felt truly taken care of."
- Agata K., Event Manager, recommendation score: 10/10"Great and very responsive support, always happy to help, and an intuitive interface."
- Mateusz P., CTO, recommendation score: 10/10"My overall experience with CONREGO was excellent. The team is extremely helpful and efficient, providing fast support during the software implementation. Their commitment to customer satisfaction truly stands out."
- Marcin K., Expert, recommendation score: 10/10
These are not isolated opinions. The average recommendation score for CONREGO support is 9.25/10, clearly showing that clients value not only the system’s functionality but also the quality of support.
CONREGO support in numbers and awards – industry recognition
CONREGO’s support quality has been recognized not only by our clients but also by independent organizations researching the event software market. In 2025, CONREGO received several prestigious awards:
- BEST CUSTOMER SUPPORT 2025 by Software Advice
- MOST RECOMMENDED 2025 by Software Advice
- BEST EASE OF USE 2025 by Capterra
- BEST FUNCTIONALITY & FEATURES 2025 by GetApp
These awards confirm what our clients have known for a long time – CONREGO support sets new standards in the event management software industry.
More than support – a partnership for your event’s success
What truly sets CONREGO support apart is our approach that goes beyond standard technical assistance. Our team becomes part of your event team:
1. Support at every stage of the event
We don’t limit ourselves to solving technical problems. We support you at every stage of event organization:
- During planning – helping configure the system to meet your needs.
- Before the event – assisting with registration and participant communication.
- During the event – providing live support, often with the possibility of on-site presence.
- After the event – helping analyze data and draw conclusions for future events.
2. Education over dependence
Rather than making you dependent on our help, we aim to empower your team to use CONREGO independently. We offer:
- training tailored to your needs,
- a comprehensive knowledge base and educational materials,
- chatbot assistance, continuously trained on our materials and client inquiries.
3. System development based on your needs
One of the most important aspects of our support is listening to our clients. Your suggestions and needs directly influence the development of CONREGO. Many of our most valued features originated from user feedback.
Summary: Support that makes a difference
When choosing an event registration system, don’t judge it solely by features and price. The quality of technical support often becomes the deciding factor between the success or failure of your event.
CONREGO SUPPORT means:
- Dedicated supervisors who know your event inside out
- Multichannel communication tailored to your preferences
- A proactive approach that prevents issues
- Support appreciated by clients and independent organizations
- Partnership at every stage of your event
Organizing an event doesn’t have to be a stressful challenge full of technical surprises. With the right technical support, you can focus on what truly matters – creating valuable experiences for your attendees.
If you want to see how CONREGO support works in practice, feel free to reach out. Our team will be happy to answer your questions and show you how we can help you deliver your next successful event.
Tomasz Chrościechowski