Case Study: Medical Forum
Find out how CONREGO supported registration, payment processing, and access control at one of the largest events in the medical industry.
RhinoForum is a prestigious conference organized by the Polish Rhinological Society, which has been using the CONREGO Event Management Software for event management since 2012. Each edition of this international event brings new organizational challenges, which CONREGO effectively addresses.
Challenge 1: Event Website Preparation and Updates
Each edition of RhinoForum introduces new promotional materials and visual identity. Organizers expected the conference website to be not only responsive and readable on any device but also aligned with the current branding.
Solution:
The CONREGO system enabled the quick deployment of a dedicated event website based on materials provided by the organizer. Thanks to the CMS module, organizers could easily update content, add the program, speaker profiles, and organizational information.
Challenge 2: Multilingual participant registration
RhinoForum attracts experts from around the world, making multilingual attendee registration a key requirement.
Solution:
CONREGO supports multilingual registration forms, allowing participants to browse the website and register in both Polish and English. Automatic confirmation emails were sent in the language preferred by the participant.
Challenge 3: Dynamic discount management
Organizers needed a tool that would allow them to implement discounts, both those dependent on the registration date (early bird) and those related to the type of participation (e.g., discounts for students or society members).
Solution:
The CONREGO system enables flexible discount management. RhinoForum could set different fee levels depending on the registration date and automatically apply the appropriate discounts to participants meeting specific criteria.
Challenge 4: Efficient payment and invoicing management
As a paid event, RhinoForum required efficient transaction processing and invoice generation.
Solution:
CONREGO allowed integration with online payment systems, enabling quick and secure transactions via credit card or bank transfer. Additionally, the system automatically generated and sent pro forma invoices and VAT invoices to participants, eliminating the need for manual document processing.
Challenge 5: Workshop registration and attendance limit control
The conference included a range of workshops and thematic sessions with limited spots. The key challenge was to prevent double registrations for overlapping sessions and to automatically close sign-ups once the limit was reached.
Solution:
The CONREGO system allowed participants to select workshops during registration while automatically blocking the possibility of signing up for two sessions scheduled at the same time. Once the session limit was reached, registration for that event was closed, preventing organizational issues.
Challenge 6: Effective access control and reception management
Managing a large number of attendees required tools for efficient reception operations and access control to individual sessions.
Solution:
With the CONREGO system, each participant received a unique QR code that could be scanned at the conference entrance and for access to specific sessions. Control points equipped with laptops and QR scanners enabled quick verification of attendee presence, eliminating queues and providing organizers with real-time attendance statistics.
Conclusions and outcomes
The CONREGO system played a crucial role in organizing RhinoForum, streamlining processes related to registration, payment management, access control, and participant communication. Thanks to the implemented solutions:
- The efficiency of registration and payment management increased,
- Errors resulting from manual process handling were eliminated,
- A smooth flow of information and a high level of participant service were ensured.
As a result, the organizers could focus on the substantive aspects of the event, knowing that technical matters were under full control.
If you are planning an event and want to streamline its organization, feel free to contact us. Check out how CONREGO can help make your event a success!
Joanna Chrościechowska