CONREGO Uncovered: Limitations You Need to Know

When planning an event, you face numerous decisions. One of the most important is choosing an attendee registration system – a tool that directly impacts your guests' experience even before the event begins.

At CONREGO, we believe transparency builds trust. Instead of presenting our solution as perfect for everyone, we honestly outline its limitations. Why? Because we want you to make informed decisions and select the system that best fits your needs.

In this article, you'll learn about five key CONREGO limitations worth considering before choosing our system. For each limitation, we'll also present alternative solutions and suggest how to minimize their impact.

1. Registration Form Requires a Separate Domain

One of the most frequently asked questions by new clients is: "Can I embed the CONREGO form directly on my website?"

Unfortunately, the CONREGO Registration Form cannot operate directly on your main website. It must run on a separate domain – but this can be a subdomain of your site, for example registration.yourconference.com.

Why is this the case?

Because CONREGO is more than just a form. It's a complete registration tool that handles the entire process – from sign-ups, through payments and communication, to reports. A separate domain guarantees operational stability, data security, and prevents conflicts with other elements of your website. Everything is cohesive and works independently.

What are your options?

You have two possibilities:

1. Using the conrego.app domain – the simplest and fastest solution, ready to use immediately. It requires no technical actions and ensures high email delivery effectiveness.

2. Your own domain or subdomain – you can use your own domain (e.g., registration.yourconference.com), but this requires:

   • Purchasing a domain (if you don't already have one),
   • One-time technical configuration (usually takes 1-3 business days),
   • Possible refinement of settings to prevent emails from going to spam.

Who might find this problematic?

This limitation could be an issue if:

• You want to have a form embedded directly on your site, without redirects,
• You require perfect visual consistency with the rest of your website.

In practice, however – for most professional events – using a separate domain is an industry standard. For participants, this is nothing new and doesn't negatively impact their experience.

2. The System Requires Configuration – It's Not a "Plug-and-Play" Solution

CONREGO offers great flexibility and customization options, but this flexibility means that the system needs to be properly configured before use. It's not an "activate and use immediately" tool.

Why is this the case?

Some systems deliberately limit capabilities to be as user-friendly as possible. CONREGO works differently – it gives you complete control over the registration process, agenda, payments, and communication. But to take advantage of this, you need to spend time on configuration – e.g., preparing forms, setting up different ticket types, and defining participation conditions.

What are your options?

1. Self-configuration – if you like having everything under control, you can prepare the event yourself using documentation and technical support.

2. Configuration by our team – if you don't have time or simply prefer to outsource configuration, we can prepare the system according to your requirements.

3. Event templates – if you organize recurring events, you can create a template and save considerable time for subsequent editions.

Who might find this problematic?

This limitation could matter if:

• You need a ready-to-use solution at the last minute,
• You don't have resources or time for learning,
• You're planning a very simple event and don't want to configure anything. \On the other hand, this investment quickly pays off – because you gain a system tailored to your event and participants.

3. Uniform Visual Style for Multiple Events in One Subscription

If you plan to organize multiple events under one CONREGO subscription, you should be aware of an important limitation: all events within the same subscription will share the same visual style.

Why is this the case?

CONREGO's system architecture was designed with event series organized by a single organization in mind. In such cases, visual consistency isn't a limitation – quite the opposite, it builds brand recognition and simplifies management. Having one graphic template for all events within one subscription means less work, fewer mistakes, and greater consistency in communication.

What are your options?

1. Dedicated subscriptions – if each event requires a completely different visual identity (e.g., you work with different clients or brands), it's worth considering creating a separate subscription for each.

2. Subtle differences – within one subscription, you can introduce certain modifications, such as changing the event logo, header colors, or content. The overall style and layout will remain common, but participants will notice differences.

3. Branding consolidation – unifying the visual style of your events can work to your advantage. A consistent look helps build trust, increases recognition, and reduces preparation time for subsequent editions.

Who might find this problematic?

This limitation could matter if:

• You organize events for different brands or clients that require distinct looks,
• Your events target very different audience groups and you want to adapt the style to each,
• Each event has its own branding that must be precisely reflected.

On the other hand, for organizers running event series under one brand, this is often an advantage – it allows for creating a consistent experience for participants and strengthens the organizer's identity.

4. Limitations in Handling Discounts and Taxes

The CONREGO system, while very flexible in many areas, has several limitations related to handling discounts and taxes that are worth knowing before implementation.

Percentage-Only Discounts

Currently, CONREGO only supports percentage discounts. This means you cannot set a discount in a specific amount – e.g., "$50 off." Discounts must be defined as a percentage of the ticket price or additional service.

One VAT Rate Per Event

Another limitation is the ability to apply only one VAT rate within a given event. If you offer various services subject to different VAT rates – for example, training (VAT exempt) and catering (23%) – the system won't allow you to correctly distinguish and internally settle them.

What are your options?

1. Converting fixed discounts to percentages – if you want to offer a $50 discount, you can convert it to an appropriate percentage depending on the price of a given product or service.

2. External tax management – in more complex cases, it's worth using CONREGO for registration and basic payment processing, while conducting final settlements in an external accounting system.

3. Consultation with the implementation team – our specialists can help you find the most practical solution tailored to your offer and tax requirements.

Who might find this problematic?

These limitations could matter if:

• Your promotional strategy is mainly based on fixed amount discounts,
• Within one event, you offer different services with different VAT rates,
• You need advanced and fully automated financial-tax handling in the registration system.

5. Challenges in Collecting Additional Data After Registration

One of the less obvious limitations of the CONREGO system is how additional information can be collected from participants after registration is complete.

Why is this challenging?

The registration process itself in CONREGO is very flexible – you can easily create different paths for different ticket types and ask participants questions tailored to their role or choices. The problem arises when, after closing registration, you want to ask for more information – e.g., dietary preferences, workshop selection, or invoice details.

The system doesn't provide a dedicated mechanism for later collecting data in an automated and secure way. You can work around this, of course, but it requires additional effort.

What are your options?

1. Sending an email requesting a response – the simplest solution. You can send an email with a question, but responses will need to be manually entered into the system or processed outside of it.

2. Re-sharing the form – You can re-share the form with an added question, but the participant will then also see all the other fields they filled out earlier. There's a risk that besides answering the new question, they might change their previous data or choices – deliberately or accidentally.

3. Planning ahead – if you know the data will be needed, it's best to collect it immediately during registration – even if it will only be used later. This is the most reliable and secure solution.

Who might find this problematic?

This limitation could matter if:

• You organize events whose details often change after registration opens,
• Your events are multi-stage and require collecting data in several rounds (e.g., room assignment, transportation),
• You regularly contact participants to update data and want to do so in an automated way.

Summary: Transparency Builds Trust

There is no registration system that would be a perfect solution for every event. Each tool has its strengths and limitations. At CONREGO, we believe that openness in discussing these limitations shows respect for our clients – both current and future.

The limitations we've described in this article may have greater or lesser significance – it all depends on the specifics of your event. For many organizers, the flexibility, stability, and level of technical support we offer definitely outweigh potential inconveniences.

If you're considering implementing CONREGO and want to make sure it's a good choice for you – contact us. Ask questions, tell us about your event. We'll help you assess how well our system fits your needs – and if we determine it's not the solution for you, we'll say so directly.

Remember that choosing a registration system is more than just a list of features. It's about matching your way of working, the nature of your event, and participant expectations. Sometimes it's worth giving up one feature to gain stability, trusted support, and greater control in key areas.

Do you already have experience with CONREGO? What turned out to be a limitation for you, and what gained importance only in practice? Share your observations in the comments – your experience might help other organizers make an informed decision.

Joanna Chrościechowska